Refund Policy

Cobham Grooming Room aims to provide high-quality grooming services and ensure every customer leaves satisfied. However, we understand that issues may occasionally arise. Our refund policy is outlined below:

1. Service Satisfaction

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• If you are not satisfied with your service, please let us know immediately during your visit or contact us within 24 hours.

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• We do not offer full refunds, but we may offer:

  • A correction free of charge

  • A partial refund

  • A complimentary future service, depending on the situation

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2. Non-Refundable Situations

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We do not offer refunds in the following cases:

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• Change of mind after the service is completed

• Dissatisfaction not reported within 24 hours

• Missed appointments or late arrivals

• Pre-existing conditions not disclosed before treatment

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3. Products

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At the moment, we do not sell physical products. If this changes, our product refund policy will be added here.

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4. How to Request a Refund or Remedy

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• Speak to a staff member in-salon

• Email us at cobhamcgr@gmail.com

• Call us at 01932 391071

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Please include your name, service received, date of visit, and a brief explanation of the issue.